Terms — Mayva

Welcome to Mayva. These terms govern your use of the Mayva service — the web app, the booking pages we host for your practice, and the AI assistant that handles messages, scheduling, reminders, session-note drafting, and payment follow-ups on your behalf (together, the "Service").

By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the Service. These terms are between you and the team operating Mayva ("we", "us", "our").

1. What Mayva is — and what it is not

Mayva is a practice-administration tool. It answers client messages about logistics, books and reschedules sessions against your Google Calendar, sends reminders and Google Meet links, drafts session notes from your dictation, and follows up on payments.

Just as importantly, here is what Mayva is not:

Mayva is not a medical device and is not intended to diagnose, treat, cure, or prevent any condition.
Mayva does not provide therapy, counselling, or clinical advice — not to you, and never to your clients. The AI handles logistics only.
Mayva is not a crisis service. When a client message appears urgent, emotional, or safety-related, the AI does not reply on the substance; the message is escalated to you immediately, and any crisis-support information shown to the client is the information you configured. Responding to a crisis remains your professional responsibility.

2. Your account

To use Mayva you must:

Be at least 18 years old.
Be a practising therapist, counsellor, or mental-health professional (or an authorised administrator of a clinic or institute that employs them).
Provide accurate registration information and keep it current.
Keep your login credentials secure. Tell us promptly at hello@mayva.ai if you suspect unauthorised access.

One account per practitioner. Clinics and institutes with multiple practitioners should use the Clinic/Institute plan, which provides separate logins and per-practitioner data separation.

3. Free trial

New accounts get a 14-day free trial with full access to the plan you choose. You won't be charged during the trial, and you can cancel any time before it ends and pay nothing. If you continue past day 14, your paid subscription begins. The trial is offered once per practitioner.

If you cancel during the trial, you can export any data you created (§8) before your account closes.

4. Subscription and billing

Plans. Mayva is a subscription, billed either monthly or annually, in advance. Current plans and prices live at mayva.ai/pricing. Clinic/Institute plans are on annual contracts agreed separately.
Payments are processed by Razorpay. We never see your full card number or UPI credentials. Receipts are emailed automatically. Prices are exclusive of GST, which is added at checkout where applicable. Payments are processed by Stripe (cards & SEPA). We never see your full card or bank details. Receipts are emailed automatically. Prices are exclusive of VAT, which is added at checkout where applicable. Payments are processed by Stripe. We never see your full card details. Receipts are emailed automatically. Prices are exclusive of any applicable sales tax, which is added at checkout where applicable.
Failed payments. If a renewal charge fails, we'll retry over a 7-day grace period and let you know. After that, the account is paused — the AI stops handling messages and reminders — until payment succeeds. Your data is preserved while paused.
Price changes apply only to future billing cycles, with at least 30 days' notice by email. They never affect a period you've already paid for.
Refunds. Because every plan starts with a free trial, we generally don't refund partial periods after billing begins. We will refund at our discretion for extended outages of paid features, and always where consumer-protection law requires it.

5. Fair-use AI message quota

Solo plans include a fair-use allowance of 500 AI-handled messages per month — more than a typical solo practice uses. If your practice consistently exceeds it, we won't cut you off mid-conversation: we'll contact you about moving to a plan that fits. The quota exists to prevent abuse (bulk messaging, resale), not to nickel-and-dime a busy week. Reminders, confirmations, and your own manual messages don't count against it.

6. Your responsibilities as a practitioner

Mayva runs your front desk; you run your practice. Specifically, you agree that:

The clinical relationship is yours. Mayva handles logistics; all clinical judgement, care decisions, and professional duties remain with you.
You review AI output. Session-note drafts are drafts — you review, edit, and sign them before they become part of your record. Follow-up messages the AI proposes go out only with your approval, where the product asks for it.
You respond to escalations. When Mayva escalates an urgent or crisis-related message to you, acting on it is your responsibility. Configure your crisis-support information and keep it current.
You have the right to message your clients. By connecting your WhatsApp number, you confirm your clients have shared their contact details with your practice and that sending them appointment-related messages is consistent with your professional obligations and applicable law.
Your records comply with your standards. You are responsible for meeting the record-keeping, consent, and confidentiality requirements of your licensing body or professional association.
Your account information is accurate, including your professional status.

7. Acceptable use

You agree not to:

Use the Service to send spam, marketing blasts, or any messages unrelated to running your practice.
Use the Service for any unlawful purpose, or to harass or deceive anyone.
Misrepresent the AI's messages as clinical advice, or configure it to give any.
Resell, sublicense, or share your account with other practitioners (use the Clinic/Institute plan instead).
Probe, disrupt, or attempt to breach the Service's security, or access another practice's data.
Upload data you don't have the right to store.

We may suspend or terminate accounts that violate this section — with notice where practical, immediately where necessary to protect clients or other users.

8. Your data — ownership, export, and what happens on cancellation

Your practice data belongs to you — client records, appointments, conversations, session notes, and payment records. You grant us only the limited rights needed to operate the Service as described in the Privacy Policy.
We never use your data or your clients' data to train AI models, and we never sell it.
Export any time. You can request a full, machine-readable export of your practice data at any point — during the trial, while subscribed, or on cancellation. Email hello@mayva.ai.
On cancellation, your subscription runs to the end of the paid period. After that, we hold your data for 30 days so you can complete an export, then delete it (except billing records we must keep for tax purposes). See the Privacy Policy §7 for the details.

9. Termination

By you. Cancel any time from your account settings or by emailing hello@mayva.ai. You keep access until the end of the current billing period.

By us. We may suspend or terminate your account for material breach of these terms (especially §6 and §7). For breaches that can be fixed, we'll give you a reasonable chance to fix them first. Where we terminate and you're not at fault — for example, if we ever discontinue the Service — we'll give at least 90 days' notice, refund the unused portion of any prepaid period, and provide a full data export.

10. Third-party services

Mayva connects to Google Calendar and Google Meet, the WhatsApp Business API (Meta), RazorpayStripe, and an LLM provider for AI drafting. Those services are governed by their own terms, and we can't guarantee their uptime or that they won't change. If a third-party change breaks a Mayva feature, we'll adapt as quickly as we reasonably can.

11. Disclaimers

The Service is provided "as is". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and uninterrupted operation. AI-generated text can be wrong or awkward — that's why the product is built around your review and approval, and why you should use them.

Nothing produced by Mayva is medical, clinical, legal, or financial advice. Do not rely on the Service as a substitute for professional judgement, and do not rely on it as a crisis-response system (§1).

12. Limitation of liability

To the maximum extent permitted by law: we are not liable for indirect, incidental, or consequential damages (including lost profits or lost goodwill); and our total aggregate liability for claims arising from the Service is capped at the amount you paid us in the 12 months before the event giving rise to the claim. These limits don't apply to liability that cannot be limited under applicable law, including fraud or wilful misconduct, and nothing here limits rights you have under consumer-protection law.

13. Governing law

These terms are governed by the laws of India. Disputes will be subject to the jurisdiction of the courts in Mumbai, Maharashtra. Before anything formal, email us at hello@mayva.ai — we commit to at least 30 days of good-faith resolution first.

14. Changes to these terms

When we change these terms, we'll update the effective date at the top and email account holders at least 30 days before material changes take effect. If you don't agree with a change, you can export your data and cancel before it applies. The current version always lives at mayva.ai/terms.

15. Contact

For anything at all — questions, cancellations, exports, security reports: hello@mayva.ai.

Last updated: 13 July 2026.

Terms of use